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SHIPPING & RETURNS
SHIPPING POLICY
At IMPERIA SILLAGE, we take pride in our shipping policy. We ensure that your orders are carefully packaged and shipped using reliable methods. Our shipping costs are transparent, and we strive to provide the best service to our customers.
We believe in clear communication and transparency. Our goal is to make sure that you are informed about the shipping process every step of the way, from the moment you place your order to the delivery at your doorstep.
RETURN & EXCHANGE POLICY
Final sale on all orders: No refunds or exchanges once an order is delivered.
Damaged or defective items: Report within 48 hours of delivery, with your order number and photos of the damage.
Full refund: Upon verification, we'll issue a complete refund to your original payment method—usually within 7–10 business days.
Exclusions: Claims submitted after 48 hours, or for damage caused by misuse, negligence, or alterations, are not eligible.
How to contact us: Email imperiasillage@gmail.com or call +91- within 48 hours.